Privacy Policy
Last Updated: July 24, 2026
At Ambience AI (“we”, “our”, or “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI video generation services (the “Services”).
Categories of Personal Data and Processing
This chart details the categories of Personal Data that we collect and have collected over the past 12 months:
| Category of Personal Data | Business Purpose(s) | Categories of Third Parties |
|---|---|---|
| Profile or Contact Data Email, account credentials, unique identifiers |
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| Payment Data Payment card type, last 4 digits, billing information |
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| Usage Data Interactions, prompts, generation parameters |
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Cookies and Analytics
We use only essential cookies that are strictly necessary for our website to function properly. These include:
- Authentication cookies: Required to keep you logged in and secure your account
- Security cookies: Help protect our Services against fraud and abuse
- Payment processing cookies: Essential for secure payment transactions
For visitors, we use privacy-preserving analytics that measure page views with a daily-rotating anonymous identifier. This system does not use cookies, does not store IP addresses, and cannot track visitors across different days or websites.
When you are signed in, we additionally record how you use the product (such as pages viewed and features used) associated with your account and, for team workspaces, your organization. This first-party usage data stays in our own infrastructure, is used only to operate and improve the Services, is never sold, and is retained only as long as needed for those purposes.
Since we only use essential cookies, no cookie consent banner is required. You can still control cookie preferences through your browser settings, though disabling essential cookies may limit functionality.
How We Use Your Information
- To provide and maintain our Services
- To process your payments and manage your subscription
- To improve our AI models and generation capabilities
- To communicate with you about service updates and changes
- To detect and prevent fraudulent or abusive usage
- To comply with legal obligations
AI Model Training and Data Usage
We may use anonymized and aggregated data from your use of our Services to improve our AI models. This includes:
- Analysis of prompt patterns to improve generation quality
- Performance optimization of our AI models
- Development of new features and capabilities
You can opt out of having your data used for AI model training by contacting our support team.
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Monitoring for suspicious activities
- Secure data storage through Supabase's encrypted databases
- Authentication security provided by Clerk's enterprise-grade systems
Data Sharing and Third Parties
We may share your information with:
- AI and machine learning service providers for content generation
- Payment processors for handling transactions
- Authentication and identity verification providers
- Cloud infrastructure and hosting providers
- Analytics providers to improve our Services
- Legal authorities when required by law
These service providers are contractually bound to protect your data and use it only for specified purposes. We do not sell your personal information to third parties.
Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Export your data in a portable format
International Data Transfers
We may transfer your information to servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Continued use of our Services after such changes constitutes your acceptance of the new Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@ambienceai.com
For more information about our Terms of Service, please visit our Terms of Use page.
Service Providers
We work with various service providers to deliver our Services, including:
- Payment Processing: For secure payment handling (including Stripe)
- Authentication Services: For secure account management
- Cloud Services: For hosting and data storage
- AI Services: For content generation capabilities
- Analytics Services: For service optimization